Whether purchased at our store or from another retailer CHARLES KOLL jewelers will repair your precious jewelry using the correct method in a timely fashion. We take time and care to make sure it’s repaired perfectly the first time. On take in all repair jewelry is first photographed, examined under high power microscope and documented using our detailed repair intake software. Every repair comes with a receipt with your piece of jewelry clearly photographed, clearly priced and work described in detail. Each piece is fully insured to its declared value when on premise and on time delivery is our top priority.